The customer shall ensure that the name, address and telephone number of the recipient are completed accurately. For parcels that are addressed to companies, the name of the company, address, name of the addressee and department must be provided to ensure prompt delivery of parcels. Craft Flower shall not be liable in the event that address of the recipient is deemed incomplete, incorrect, cannot be located, or does not conform to postal requirements.
Unless otherwise stated, discount codes cannot be used on made-to-order items, bundled wedding packages, sola flower color sample kit and sale items.
Sola flowers are handcrafted from soft, pliable balsa wood sheet and there will be slight imperfections in them due to the fact that they are made from very soft wood. These imperfections resemble bits of bark or occasionally small holes or tears. Some are similar to an organic flower with imperfections such as a bug hole or tiny tear in a petal.
Return and Refund Policy
There are no return or refund for goods or services purchased on the site. Craft flower will deliver a replacement if your order was lost in shipping or if the wrong item was delivered. For wrong item delivered, simply contact us at within 3 calendar days from day order was received to submit your request.
Made-to-order Wedding/Event Bulk Purchases
All made-to-order bulk purchases need to reach us within 80 days of wedding/event date and need to be paid in full upon confirmation. Changes cannot be made within 60 days of the wedding/event date, including color changes, product changes and date changes.
All currencies stated on the site are in USD. We may at any time, revise the price or change the contents or features of any goods or services offered on the site. The site does not provide price protection or refunds in the event of a price reduction or a promotional offering.